Progression Support Center


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SUPPORT » Support Overview

GET HELP NOW!!

Submit a Support Request Online.

Follow this link to request technical support from the Progression support department.

GET NEW LICENSES

Purchase additional licenses for new users.

WELCOME TO SUPPORT

We provide a number of resources here to help you resolve problems, report bugs, and suggest improvements to our products and service.

In today`s business model, time can be your worst enemy. With technology rapidly

changing, it can be difficult to keep up. At Progression, we specialize in keeping your engineers working efficiently. By utilizing our support specialists, you can eliminate down time, searching through manuals, trial and error, and other time consuming problem solving techniques. Accessing our experience and knowledge base will enable you to quickly achieve maximum productivity.

General Policies

High-level technical support and training has always been a priority at Progression. Industry-leading software products are the first step to a successful design and manufacturing solution but continued success is ensured through a complete training and technical support plan. The goal of is to continually enhance these services:

Live call administration - all incoming technical support calls will be answered by a support administrator during normal business hours.
Problem resolution utilizing e-mail file transfer to resolve open issues

How Support is Handled

All incoming calls are directed through a Technical Service operator who will transfer you to a support representative who can best handle your question(s). If a representative is not available, you will be called back in a timely manner. A call remains open until the customer and the support representative reach a solution to the question. Any open calls will be monitored to assure a resolution is found. Progression is a full service technology center--offering sales, technical support, engineering services, and specialized training. Your initial purchase of products and services is just the beginning of a productive relationship for your company`s engineering and manufacturing needs. Please keep in mind that Progression is your first-line software support source. Our goal is to provide a resource to complement your technical staff and allow your company to focus on designing and manufacturing products. As always, your feedback is welcome and appreciated.

Getting Help

Subscription contract customers may contact us by calling

877-967-5780 (WORKS-80)
214-987-9000

832-242-2000

You may also click the `GO` button to the right, and open a support ticket online immediately.